Frequently Asked Questions
Everything you need to know about shopping with Hera.
How do I determine my correct size?
We provide a detailed 'Size Guide' on every product page. Since our collections feature various silhouettes, we recommend checking your measurements against our specific size chart to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their fashion fix sooner.
Does Hera ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my Hera garments?
To maintain the quality of our fabrics, we recommend following the care label instructions inside each garment. Most of our pieces benefit from cold washing and air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.